Terms of service
Terms of Service
Welcome to Ahvella. By accessing our website or placing an order with us, you agree to the following terms and conditions.
1. Products and Availability
We aim to provide accurate product descriptions, images, prices, and availability. Product colors or appearance may vary slightly due to lighting, photography, or screen settings. Availability may change without prior notice.
2. Orders
By placing an order, you confirm that the information provided by you is accurate and complete. Ahvella reserves the right to cancel or refuse an order in cases including incorrect pricing, unavailable stock, suspected fraud, or incorrect customer information.
3. Pricing and Payment
All prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise. Prices may be updated without prior notice. Any applicable delivery charges will be shown during checkout or communicated before order confirmation.
4. Shipping and Delivery
Delivery times are estimates and may vary depending on location, courier operations, public holidays, weather, or other circumstances beyond our control. Ahvella is not responsible for delays caused by third-party courier services.
5. Returns, Exchanges and Cancellations
Returns, exchanges, refunds, and order cancellations are subject to our applicable Return and Refund Policy and Cancellation Policy. Customers should review those policies before placing an order.
6. Product Use and Safety
Our baby and child-related products must be used according to their intended purpose and any instructions provided with the product. Parents or guardians are responsible for appropriate supervision and safe use of products.
7. Website Content
All website content, including the Ahvella name, branding, graphics, product photography, text, and design elements, may not be copied, reproduced, or commercially used without permission.
8. Customer Information
Customer information is handled in accordance with our Privacy Policy. Customers are responsible for providing accurate contact, shipping, and billing information.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Ahvella will not be liable for indirect or consequential losses arising from the use of our website, delivery services, or misuse of our products.
10. Changes to These Terms
Ahvella may update these Terms of Service from time to time. The latest version published on our website will apply to future purchases and use of the website.
11. Contact Us
For questions regarding an order, product, or these Terms of Service, please contact Ahvella through the contact details provided on our website or official social media channels.
By using this website or placing an order with Ahvella, you acknowledge that you have read and agreed to these Terms of Service.